As part of a major culture-change programme at Virgin Trains, andpartnership designed and delivered a ‘coaching for performance’ programme for managers and leaders. Covering the essentials of coaching for performance, the programme was delivered to 100 participants to great acclaim. In parallel, andpartnership developed an internal team of tutors capable of facilitating the programme to the same high standard. The programme is now run completely in-house with andpartnership acting as external supervisors and mentors to the internal tutor teams.

As part of our engagement programme, the andpartnership delivered performance coaching workshops to all our senior managers. This has proved to be one of our most popular workshops ever - the skills learned over the two days have proven invaluable to leaders at all levels of the business. I thoroughly recommend it.

HR Director

Excellent workshop - can really see how this will make a practical difference to our business. I want my whole team to go through this as soon as possible!

Director

Following a major reorganisation, Boots (Supply Chain Division) wished to develop the skills of its middle and senior leadership population. andpartnership created a series of integrated leadership workshops designed not only to enhance the skills of this group but also to help create a culture of dynamism and drive. The programme was delivered by internal facilitators with andpartnership taking a ‘train the trainer’ role. The programme has far exceeded expectations, reflected in the feedback from participants.

The andpartnership developed a programme with subject matter pitched just right for our leadership challenge. They were particularly flexible and open around how the programme would be implemented, and when we took the decision to deliver in-house worked very hard to ensure that our facilitators had the best chance of delivering the content successfully. The resulting programme has been a real highlight for our team, and example of working together successfully.

Learning & Development Manager

Following a major restructure a high street baker retailer/manufacturer was experiencing increased management turnover and staff dissatisfaction. We initially undertook a diagnosis of underlying causes by facilitating a series of focus groups involving all managers, interviews with senior leaders and analysis of staff satisfaction data. This informed a series of interventions including a large group event for all leaders, leadership development workshops and development for the HR team as change agents.

Results included a reduction in management turnover by 60%, improvement in staff ‘intention to stay ‘ by 55%, as well as a more effective and cohesive senior team.

The andpartnership helped us to find the reasons for high management turnover and used innovative methods to turn it around. The results we have achieved so far have been remarkable and have exceeded our expectations. As a result of this intervention we have prevented some of our best people from leaving – I consider it money well spent!

Managing Director

The andpartnership were engaged to work with the newly formed ‘top team’ at the Nottingham to develop their ‘change leadership’ capabilities and enhance their ability to act as ‘change agents’.

We worked with the team over a period of c. 12  months helping the team to understand both their own reaction to change and how to leader others through change, enhancing both their individual and collective effectiveness. This knowledge was used to ensure that changes were implemented in a people-focussed way—whilst achieving the objectives of the business.

The andpartnership ensured that they fully understood the business and people contexts in which they would be working with the senior team at the Nottingham. They used this to design and deliver a number of workshops which challenged, engaged and educated the senior team members about organisational change. The knowledge of change (and in particular the human side of change) enabled the team to successfully lead major changes in their business functions.

Ian Rowling, CEO

J&J Vision Care implemented a major ERP system across their EMA region and wanted to establish a ‘Process Expert’ team that would support the end-user community, enabling them to realise the full potential of the system. The team needed to ‘hit the ground running’ providing first line support and liaison with the US-based IT community.

Using our ‘Fast Performing ‘ teams approach , we designed a series of workshops to help the team form, align around its objectives, establish effective working practices and clarify mutual with its various stakeholders. The team were able rapidly to establish effective triage procedures with over 95% of all issues being dealt immediately without escalation.

The andpartnership were able to develop a bespoke set of workshops that allowed the organisation to quickly implement a fast performing Process Expert team and rapidly get the best from them. The organisation is much better positioned to support its ERP system thanks to their work. Due to the success of this EMA initiative, the Process Expert Team model is now being rolled out to other Vision care regions globally - and naturally the andpartnership will be working with us.

Worldwide IT Manager - Worldwide Systems User Enablement, Johnson & Johnson Vision Care.

The andpartnership was asked by the Group Operations Director to implement a complete development intervention for their Area Operations Managers. The assignment comprised of a series of development centres to identify personalised development needs, followed by bespoke workshops to address collective needs. We worked in collaboration with the Operations Leadership group and HR to embed successfully changes to working methods and organisational culture

The andpartnership designed and delivered bespoke workshops for our Area Managers which really helped them to grow in confidence. They challenged our thinking and helped us to prepare for change. I would recommend them to anyone needing to change behaviours of their people.

Group Operations Director

The andpartnership did indeed work 'in partnership' with our business to help engage a key group of people at a key time for us - the intervention was very timely and productive.

Group Learning and Development Manager